Fraud Detection

Categories
Banking and Finance, Fintech, Healthcare, Insights, Insurance, Use Cases

Problem While healthcare providers are working hard to ensure we all have access to affordable healthcare, others try to take advantage of it. According to NHS Counter Fraud Authority, around £1.21 billion is lost to fraud in the UK, each year. This results in decreasing care quality and increasing care cost. Detecting fraudulent claims using […]

Customer Churn Prediction and Prevention

Categories
Banking and Finance, Fintech, Insights, Insurance, Retail and Consumer Goods, Use Cases

Problem Retaining current paying customers is more valuable to the growth of the business than trying to acquire new ones. Being able to predict and prevent customers who are at higher risk of churning on time, represents a huge potential revenue source for any business. Furthermore, when losing a paying customer, a business doesn’t only […]

Supercharge Customer Complaints Management

Categories
Banking and Finance, Fintech, Insights, Insurance, Retail and Consumer Goods, Use Cases

Problem Learning from customer’s complaints, banks can identify where the wearing down risk is highest so they can take necessary actions. However, receiving thousands of feedbacks and complaints every week, banks don’t have the resources to understand and extract business value from these data, which takes weeks and leads to slow action. In addition, customers […]